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| TELEPHONE SKILLS The participants will identify challenges with telephone communication. Methods for dealing with each of these challenges will be discussed. In this part, the participants typically name methods of having the phone answered, taking messages, and ending a conversation. Varies depending upon the number of challenges identified. One-hour minimum is recommended so that the participants feel that we are dealing with their real issues. Telephone Skills and Manners Handling Customers' Needs using the method of E.A.S.E., includes practice Thirty minutes Practice a realistic, work-related telephone script
identified by the attendee. Forty-five minutes |
P.O. Box 196 • Fremont, OH 42420 • 419-332-9603 ©Cass Enterprises 2007-2008 Website design by TC Creative Services
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