PROBLEM SOLVING AND DECISION MAKING
Problem Definition includes questions to be asked
to define, to decide who and what are affected, and anticipate
possible results.
Gathering Facts includes a discussion of where to look for information.
Re-defining the problem, if necessary.
Developing and Discussing Alternative responses (includes Brainstorming
methods)
Evaluation of the Alternatives, includes the Eight Tests of
the Workability of an Idea which will help find the possible
ramifications and precedence of the decision being discussed.
Selection of the best decision for recommendation, includes
Factors to Keep in Mind when Making Decisions.
Work-related situation practice. 4
hours
