The Kern Center, Terra Community College, Fremont, Ohio

Conflict Management

Why do people fear conflict and confrontation? By completing a self-discovery survey, participants will identify their preferred method for dealing with conflict. The five primary strategies will be presented with advantages and disadvantages of each strategy and specific situations where each is the most effective. The "mistakes" made when people are confronting each other will be identified. Solutions will be developed and discussed to deal with the "mistakes" identified. How to handle other people’s anger will be described and practiced. Learn how to say "no" when you must, without making the situation worse and what can you do with the complainer? Practice "Care"frontation instead of confrontation with a realistic work-related or personal conflictive issue.

1 Session 8:00 AM - Noon
October 8, 2010
$69

Dealing with Different Work Styles

Completion and interpretation of the DiSC Classic profile helps the participant “discover” his/her individual style. Individuals will identify specific strengths they bring to a work environment and how to capitalize on those strengths. Applications of the information could include: relating with co-workers, supervisors, and customers; how to work with “difficult” people; and improving the results when working with each of the different styles. A videotape that exemplifies the different styles reinforces learning. An application activity with specific strategies will be included. Participants will know how his/her style has been interacting with the behavioral styles of others in a positive or negative manner. They will be able to reinforce positive methods and adjust individual styles to better meet the needs of the situation to create an opportunity for the best results.

1 Session 8:00 AM - Noon
October 29, 2010
$89

Employee Evaluations and Goal Setting that Guarantees Results

Identify the intended benefits of a good performance appraisal and how to prepare. Complete a flowchart while problem solving for a specific employee’s weakness and develop solution steps to increase the skill level. Discover the advantages of an employee self-appraisal and what to do DURING the interview to make it the most productive. What are the conditions when the supervisor can cause improvement? We will look at the benefits of setting goals with employees, not for them. Discuss the methods for overcoming obstacles to goal setting in both the supervisor and the employee. Practice setting S.M.A.R.T. goals (Specific-Measurable-Agreed Upon/Attainable-Relevant-Time-Limited) and develop action steps for an individual employee with a Staff Goal Worksheet. Practice with a "meets standards" or above employee, and a "negative" one. We will learn how to use a plan of action, developed with the employee to stimulate the accomplishment of the goals, and follow-up activities to reinforce the changes. What to do AFTER the conference--praise, reprimand, and/or redirection. Practical and Job specific applications are included throughout .

1 Session 8:00 AM - Noon
December 3, 2010
$89

Spanish for Healthcare Providers

For health care providers who must communicate quickly and effectively with patients who speak primarily Spanish, this is an excellent first course in the language. Designed for students with little or no background in Spanish, it focuses on the Spanish vocabulary, grammar, and colloquial terms and slang that doctors, nurses, and medical technicians most need. It also includes informative cultural notes on Hispanic customs.

10 Sessions 4:00 – 6:00 PM
Tuesdays beginning October 5, 2010
$179.00

Conversational Spanish III

More of the popular conversational course for beginning Spanish learners. Pairing your enthusiasm with an illustrated textbook, you will be able to use what you learn to travel, converse and enjoy using the Spanish language in class and in the real world. We will start with a short review, so everyone will be reminded of important grammatical differences in verbs like ser and estar, the different conjugations with –ar, -er, and –ir verbs, question words and practical present tense vocabulary. A paperback textbook is available for purchase at the Terra College store.

10 Sessions 6:30 – 9:00 PM
Tuesdays beginning October 5, 2010
$169.00