GREAT CUSTOMER SERVICE
The participants will identify challenges with
customer service.
Specific, practical methods for dealing with each challenges
will be discussed.
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What affects our professional or unprofessional responses?
Individuals will identify causes unprofessional responses.
Methods for avoiding each cause and reducing the negative result
will be discussed.
What makes a difference in the way we treat our internal and
external customers?
The four basic needs of your customers and how to meet them
What to do with Customer Complaints - the constant complainer
and reasonable one
How to say "no" when you have to, without making the
situation worse
Handling conflictive situations
Attendees will practice with realistic situation throughout
the training session. 4 hours
