CONFLICT MANAGEMENT
TECHNIQUES
Why do people fear conflict and confrontation?
How do you prefer to deal with conflict? Self-discovery survey
5 Primary strategies presented with advantages and disadvantages
of each strategy and specific situations where each is most
effective.
What "mistakes" are made when people are confronting
each other?
Solutions will be developed and discussed to deal with the "mistakes"
identified.
What happens and how should we handle other people’s anger?
How to say "no" when you must, without making the
situation worse.
What can you do with the complainer?
"Care"frontation instead of confrontation 3
hours
