Cass Enterprises Management Consultants

Christine Schneider Smith

TRAINING TOPICS

BEHAVIORAL STYLES:	Dealing Effectively with Different Work Styles

COMMUNICATION:	Communication Essentials
	Listening Techniques

CUSTOMER RELATIONS:	Great Customer Service Telephone Skills and Manners

LEADERSHIP:	Dealing with Change
	Enhancing Personal and Organizational Effectiveness (Using Adventures in Attitudes)
	Let's Get Rid of Management. We want Leaders.
	Problem Solving and Decision Making
	Team Building and Trust Building

MANAGEMENT:	Avoiding Sexual Harassment and Hostile Work Environment
	Conflict Management
	Discipline, Documentation and Termination
	Employee Evaluations that Guarantee Results
	Goal Setting - Individual and With Staff
	Interviewing and Hiring
	Manage Employee Expectations, Satisfaction and Production
	More than "Traditional" Train-the-Trainer
	Overcoming Negativity
	Performance Coaching
	Productive Meeting Management
	Stress Management and Coping Techniques
	Time Mastery